Shipping policy
Shipping Policy
Domestic Shipping
All U.S. orders receive complimentary USPS shipping via Ground Advantage or Priority Mail. Orders valued over $400 require signature confirmation upon delivery, which cannot be waived. Shipping methods are selected by hipV, and tracking information is provided once your order ships.
Orders typically ship within 1–2 business days of purchase, excluding weekends and holidays.
International Shipping
International shipping is available to select destinations at a $75 flat rate. Customers are responsible for all applicable customs duties, import taxes, VAT, and additional fees. All international shipments are declared at their full purchase value for customs purposes. hipV is not responsible for customs delays or associated fees.
Shipping Insurance
Domestic shipments include standard carrier insurance, subject to USPS coverage limits and the selected shipping service.
Additional insurance is available upon request at the customer's expense. For high-value purchases requiring additional insurance, coverage costs will be quoted and confirmed before the order is finalized.
International shipping insurance may be available depending on the destination and shipping service. Please contact us before purchasing to discuss available options.
Expedited Shipping
Expedited and overnight shipping are available upon request at the customer's expense. Please contact info@shophipv.com before placing your order for available options and pricing.
Returned Packages & Redelivery
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned due to an incorrect address, unsuccessful delivery attempts, or refusal to pay applicable customs charges, additional shipping or redelivery fees may apply.
Lost or Damaged Shipments
If an order is lost or arrives damaged, please contact info@shophipv.com with your order details so we can review the situation and assist with any applicable carrier claims.
Questions
For shipping inquiries or special delivery requests, please contact info@shophipv.com.