Refund policy

At hipV, we want you to love your purchase. Please review our return policy below before placing your order.

Return Eligibility

Returns are accepted only for items purchased directly through our website. To qualify, items must be unworn, unaltered, and in the same condition as received, with their original packaging.

Timeframe for Returns

Return requests must be made within 14 days of delivery. Once approved, items must be shipped back within 7 days of receiving return authorization. Returns requested outside this window will not be accepted.

Exchanges & Store Credit

Eligible purchases may be returned for an exchange or store credit. Refunds to the original payment method are not offered.

All returns must be received, inspected, and approved before an exchange or store credit is issued. Original shipping charges are non-refundable.

Purchases made using store credit are final sale and cannot be returned or exchanged.

In-Person Purchases

All purchases made at in-person markets, events, and trunk shows are final sale.

Instagram & Direct Purchases

All purchases made directly through Instagram, direct messages, or private arrangements outside our website are final sale.

Return Process

To initiate a return, please contact info@shophipv.com with your order number and reason for return.

Once approved, we will provide return shipping instructions. Items returned without prior authorization will not be accepted. Please include your order receipt with your return.

Return Shipping

Customers are responsible for all return shipping costs, domestic and international. Original shipping charges are non-refundable.

We strongly recommend insured shipping with tracking and signature confirmation. hipV is not responsible for return packages lost or damaged in transit.

International customers are responsible for any applicable customs duties, taxes, or import fees.

Condition of Our Jewelry

hipV specializes in antique, vintage, and redesigned jewelry. Due to the age and history of these pieces, minor signs of wear and natural patina are to be expected.

We carefully describe and photograph the condition of each piece, including any notable imperfections. All vintage and antique jewelry is sold in the condition described and photographed.

Policy Exceptions

Any discretionary exception to this policy is determined on a case-by-case basis and does not establish a precedent for future purchases. Nothing in this policy limits rights provided by applicable law.

Questions

For questions about your purchase or our return policy, please contact info@shophipv.com.